FAQs

Account & login

  • If you're having trouble logging in, try resetting your password by clicking the "Forgot Password" link on the login page. If you still can’t access your account, please contact us at hello@chivalier.com for assistance.

  • Creating an account is easy! Click the "Sign Up" for an accountbutton checkout. Follow the prompts to enter your details and set a password.

  • Log into your account, then visit the "Account Settings" section where you can update your email, shipping address, and other details.

  • Click "Forgot Password" on the login page, then follow the instructions to reset your password. If you encounter issues, contact us for further support.

Orders & Shipping

  • Once your order ships, you'll receive a confirmation email with tracking details. If you haven’t received this email, check your spam folder or log in to your account to view your order status.

  • If your order hasn't arrived within the estimated delivery time, please check your tracking information. If tracking shows your order was delivered but you haven't received it, contact us at hello@chivalier.com, and we’ll help resolve the issue.

  • Orders are typically processed within 1-2 business days. You’ll receive an email with tracking details once your order ships.

  • Shipping rates are calculated at checkout based on your location and chosen delivery method. We occasionally offer free shipping promotions, so keep an eye out!

  • No, we do not ship outside of the continental US at this time.

  • Item descIf you need to cancel or modify your order, please contact us at hello@chivalier.com as soon as possible. While we’ll do our best to assist you, we cannot guarantee changes once an order is processed.ription

Returns & Exchanges

  • We want you to love your Chivalier products. If you're not satisfied, we accept returns within 30 days of delivery. Products must be unused and in their original condition. For detailed instructions, please visit our Returns & Exchanges page or email us at hello@chivalier.com.

  • Refunds are typically processed within 5-7 business days after we receive your returned item. Depending on your bank, it may take a few extra days for the credit to appear in your account.

  • Chivalier Skincare

    1393 Sussex Turnpike

    Randolph, NJ 07869

Payments & Coupons

  • We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay for secure checkout.

  • Yes, sales tax is chargedt to New Jersey residents and will be calculated at checkout.

  • Unfortunately, we can’t apply a coupon code to an order once it's been placed. However, you can save your code for your next purchase!

  • Enter your promo code at checkout in the designated "Promotion Code" field, then click "Apply". Your total will update to reflect the discount.

Gift cards

  • To check your gift card balance, visit our Gift Card Balance page and enter your card number.

  • We currently have $100 physical gift cards available to purchase under Shop.

  • Once purchased, an egift card will be emailed to you or your chosen recipient. Physical gift cards will be mailed to the shipping address on your order within 1-2 business days.

    Gift cards can be used on any product available on our website.

  • No, Chivalier gift cards never expire — take your time finding the perfect product.

  • Gift cards are non-refundable once purchased. If you have concerns, please reach out to hello@chivalier.com.

General Questions

  • We stand behind our products. If you’re not completely satisfied, we offer a 30-day money-back guarantee on all unused and unopened items.

  • Yes! At Chivalier, we are committed to cruelty-free practices. Our products are never tested on animals.

  • All Chivalier skincare is made in the USA.

  • We’re here to help! Reach out to us at hello@chivalier.com, and we’ll respond as quickly as possible.

Wholesale

  • Contact us at hello@chivalier.com

    To become a wholesaler of Chivalier products, you will need to complete an application which includes your company name, address, contact information, company tax id, reseller id, and name of ecommerce platform (if selling online).